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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Agustin Lopez

April 16, 2024

5  out of  5 rating by Agustin Lopez
"Monique helped me lower my policy by a lot! Was able to feel comfortable with what I was getting and what I was paying for. Highly recommend speaking with her about new policies, definitely will be recommending her to friends!"
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Chiemi Larsen

March 18, 2024

5  out of  5 rating by Chiemi Larsen
"I recently got a new car and needed to add it to my insurance. I had the pleasure of working with Melanie. She was fast and efficient. She also found a couple of ways to save me money. As a mom of teens you can understand how big of a deal that is. She made what is usually such a hassle of a process easy and hassle free. 100% would work with Melanie again!"
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LaQuan Smith

March 11, 2024

5  out of  5 rating by LaQuan Smith
"I had the pleasure of speaking with Melanie as my agent and she not only CALLED ME to let me know there's better coverage I was missing out on, but managed to make it cost less than I was already paying. Talk about awesome, I really can't overstate just how incredible it's been having her watching my back. If the rest of the agency is as good as Melanie, I can't recommend them enough. Keep up the exceptional service guys!"
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opel mcmillan

March 7, 2024

5  out of  5 rating by opel mcmillan
"Been a pleasure working with Melanie Jimenez. Had a seamless transition from previous insurance and been with State Farm since."
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Johan Ozorio

February 21, 2024

5  out of  5 rating by Johan Ozorio
"I had the pleasure of working with Monique she’s professional, has an amazing personality, easy to work with , thank you so much for your commitment and great work ethic"
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Chad Crump

January 20, 2024

5  out of  5 rating by Chad Crump
"You always wonder how your insurance carrier will react when you need them. In this case my wife was involved in an auto accident. I contacted Malik Gore with some questions during a stressful situation. He was great, kind and compassionate. He walked us through the step and made sure i got all the information we needed. The process to get our vehicle fixed has been easy with good communication. Really happy with State Farm and especially Malik."
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December 14, 2023

5  out of  5 rating by XAVIER1992
"Great professional staff. Love it"
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Zhaneta Gechev

December 14, 2023

5  out of  5 rating by Zhaneta Gechev
"Great customer service and fast response to my questions. Highly recommend."
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Arti Arapi

December 6, 2023

5  out of  5 rating by Arti Arapi
"Nate is a trustworthy person and always makes it possible for us to get the best policies with the best prices for our homeowners and car insurances. We are very happy with Nate!"
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Ryan Oesterle

December 5, 2023

5  out of  5 rating by Ryan Oesterle
"I’ve been with Mr. Cool since the beginning. Not only did he save me money, but he never pressured me into adding or removing anything because it benefited him. He’s been quite transparent in letting me know exactly what I’m getting. He’s returned every call/text/email. I feel confident recommending Nate Cool and his team."
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December 2, 2023

5  out of  5 rating by Angel
"Was expecting the whole process to be a confusing drawn out ordeal, but Melanie made everything so easy! Great work"
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Dylan Blizzard

December 2, 2023

5  out of  5 rating by Dylan Blizzard
"Fast and easy process, Melanie was super helpful and made the whole thing make sense. Much appreciated."
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Joseline Yepez

November 22, 2023

5  out of  5 rating by Joseline Yepez
"I had the pleasure of working with Alexa as my insurance agent, and I am extremely satisfied with the exceptional service she provided. From the outset, Alexa demonstrated a profound understanding of insurance products and policies, making the entire process smooth and comprehensible. Her professionalism and attention to detail were evident as she carefully assessed my needs and tailored a comprehensive insurance plan that perfectly aligned with my requirements. Alexa's ability to explain complex insurance terms in a clear and accessible manner was particularly appreciated, ensuring that I felt confident and informed throughout the decision-making process. Furthermore, Alexa's responsiveness and efficiency were truly commendable. She consistently went above and beyond to promptly address any inquiries or concerns I had, demonstrating a genuine commitment to customer satisfaction. I felt valued as a client, knowing that Alexa was dedicated to ensuring I had the best possible coverage for my specific situation. In addition to her technical expertise, Alexa's friendly and approachable demeanor made the entire experience enjoyable. Navigating the world of insurance can be daunting, but with Alexa's guidance, it became a positive and stress-free venture. I wholeheartedly recommend Alexa as an insurance agent. Her expertise, professionalism, and customer-centric approach set her apart, making her an invaluable asset for anyone seeking reliable and personalized insurance solutions."
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Savanna Stutts

November 21, 2023

5  out of  5 rating by Savanna Stutts
"It’s not everyday that you bond with your insurance agent on a personal level. Melanie not only answered all my questions but was very personable and made my policy transition as smooth as can be. I highly recommend this location."
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Mikey Fuscarino

November 20, 2023

5  out of  5 rating by Mikey Fuscarino
"Exceptional service. Nate Cool and his office truly care about their clients"
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Natalia Villa

November 20, 2023

5  out of  5 rating by Natalia Villa
"I feel very grateful to have been helped by agent Melanie Jimenez. She took the time to answer all my questions and made me feel like my concerns regarding my policies were valid. Would highly recommend this agent for all English and Spanish needs."
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Logan Crick

October 7, 2023

5  out of  5 rating by Logan Crick
"Melanie is the best agent i could ask for. I work a busy schedule and been trying to fit in time to stop by the office to adjust some things on my insurance, mel worked with me and even stayed a little after hours to help me out and make those adjustments. She made it quick and simple for me. I really appreciate her for not only helping me but helping me at a time that best worked for me. Thank you mel, you rock!"
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Daniel Montiel

October 2, 2023

5  out of  5 rating by Daniel Montiel
"Melanny es muy amable siempre"
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Blake A

September 30, 2023

5  out of  5 rating by Blake A
"Melanie made switching insurance easy and saved me some money. She answered all of my questions and we found the best plan for me. If you’re looking for insurance Nate and Melanie are great!"
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Chanel W

September 29, 2023

5  out of  5 rating by Chanel W
"Melanie so polite and welcoming, i’ve been with her and Nate cool state farm since July 2020 and its been great!! Thanks so much Melanie!"
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Cynthia Solorio

September 29, 2023

5  out of  5 rating by Cynthia Solorio
"Super atención, rápida y eficiente, cuando llamo por alguna duda siempre obtengo ayuda, gracias"
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Diego Paz

September 28, 2023

5  out of  5 rating by Diego Paz
"Melanie had great customer service, she did an amazing job helping me out, & answering every question with ease, so I could fully understand everything !"
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Ariel Guerrero

September 23, 2023

5  out of  5 rating by Ariel Guerrero
"Mel is very professional very sweet and has the prettiest smile. . She was very cordial her whole team is behind her and very supportive when in need . Love the chemistry that office had everyone worked so well with one another . I felt welcomed from the second I stepped in . Immediately got greeted when I walked in. And you can’t beat the prices she cooks up for you . I love it and I’m so grateful for mel always checking in to see how we’re doing going beyond what’s expected I love it and I’m satisfied w my insurance company. Thank you State Farm"
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Aaron Price

September 21, 2023

5  out of  5 rating by Aaron Price
"Melanie Jimenez is always so helpful whenever i have questions and is great with communicating!!"
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Valery Sosa

August 28, 2023

5  out of  5 rating by Valery Sosa
"Their customer service goes above and beyond especially with Melanie! She’s so kind and helps me easily understand all my policies. All questions are answered to their full extent, responds quickly, and always such a positive attitude! State Farm is the go to when it comes to them!"