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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Miguel Angel Jimenez Chavez

April 25, 2023

5  out of  5 rating by Miguel Angel Jimenez Chavez
"Worked with Melanie J who was super helpful and very amicable. I am not versed in this kind of thing and she was patient enough to show me how to navigate the insurance world in a way I was able to understand. Quick painless and overall a pleasurable experience."

Jesus Lara m

March 20, 2023

5  out of  5 rating by Jesus Lara m
"(Translated by Google) Melanie you are the best. You helped me in a timely manner. Your customer service deserves recognition. I dont change you for anything. Never change your charisma. You're an angel. (Original) Melanie eres la mejor. Me ayudaste en tiempo y forma. Tu atención hacia el cliente mérese reconocimiento. No te cambio por nada. No cambies nunca tu carisma. Eres un ángel."

Jack Rabbit

August 25, 2022

5  out of  5 rating by Jack Rabbit
"Very professional State Farm Agency. The entire staff are well educated and very patient as well as being thorough! Great customer service from another member of the agency, Dafne! Highly recommend."

Nicole Gaudioso

July 5, 2022

5  out of  5 rating by Nicole Gaudioso
"This office is the best! Very friendly and nate has helped me out, when my insurance was all mixed up from a previous company."

Kellie Holt

May 27, 2022

5  out of  5 rating by Kellie Holt
"I have always had great experiences with Nate Cool and his team. I would like to give special shout out to Skyler Armstrong for helping my son and I get all our insurance needs taken care of yesterday. Thanks and keep up the good work."

Greg & Chey

April 8, 2022

5  out of  5 rating by Greg & Chey
"Melanie J. was absolutely AMAZING at helping me bundle and save my car / home insurance! she lowered my payment while also giving me FULL coverage! The only reason I chose state farm was due to her!"

Bertha Jimenez

April 7, 2022

5  out of  5 rating by Bertha Jimenez
"Melanie Jimenez provided a professional experience and saved me so much money by offering multiple insurances with great rates. She answered all my questions and put all my worries at ease."

Sadie Desiree

April 7, 2022

5  out of  5 rating by Sadie Desiree
"Melanie was so awesome! I’m so happy I was able to switch over and she made it so easy and gave me all the Information I needed. I’d recommend her to anyone I felt like more than just a customer but a friend !! 🤍"

Pablo Ruiz

March 25, 2022

5  out of  5 rating by Pablo Ruiz
"Great service and help. Recommend this agency to everyone."

Steve Manriquez

March 2, 2022

5  out of  5 rating by Steve Manriquez
"I had been with AAA for about 21+ years and reluctant to change companies - Nate made the process so easy explaining every detail of my new policies to us. Extremely happy we made this change - I have received more help from Nate than we received from AAA in the 21+ years that we were with them. I highly recommend Nate Cool/State Farm insurance."

Dee Gore

February 4, 2022

5  out of  5 rating by Dee Gore
"It was a pleasure chatting with Malik, regarding my insurance needs. He's very knowledgeable and professional. Thank you, Malik!"

Bj Bellamy (bankroll_kutz)

February 2, 2022

5  out of  5 rating by Bj Bellamy (bankroll_kutz)
"Thanks to malik he help me get a better rate than the other companies and I'm grateful i talk to him"

Isaiah Blanton

February 2, 2022

5  out of  5 rating by Isaiah Blanton
"Nate took care of my car and life insurance. Best value and service. Highly recommend."

Laura XYZ

January 31, 2022

5  out of  5 rating by Laura XYZ
"Melanie at the Nate Cool officed is amazing. She responds so quickly, is efficient, and friendly. I definitely recommend this office because of her great service!"

Manny Juarez

January 18, 2022

5  out of  5 rating by Manny Juarez
"I just joined this group and I gave to say..Perfection!!! Customer Service agent Melanie Jimenez did amazing..I work in the customer service industry and I know how important this is..Melanie is exceptional, excellent. Thank you so much Melanie for such a amazing customer service. ⭐⭐⭐⭐⭐"

Nenita Burrell

January 3, 2022

5  out of  5 rating by Nenita Burrell
"It’s only fair I give this office location a 5 Star review. Melanie and Nate are so responsive whether it’s by text or email. I have never been to their office inside but I have seen where it is located - never had a chance to meet them In person. I decided to switch to another company for a brief period and decided to go back to State Farm this office because they are so helpful and attentive. I manage most of my changes through the app or online - however, it’s really awesome that I can rely on their expertise and their thorough follow up! I recommend highly for excellent customer service. Thank you!"

Josh Carrillo

December 30, 2021

5  out of  5 rating by Josh Carrillo
"Nate and his team save me lots of money.. Melanie in particular was very knowledgeable and helped get me the best deal. A great group of people."

Mr Morris

December 22, 2021

5  out of  5 rating by Mr Morris
"Staff is very polite... Atmosphere in there great... Dafne helped me save some 💰 going with them vs Progressive... I love 💰Nate is a very cool guy... Cleveland Browns fan but very cool guy..."

Daphnie Hardin

November 7, 2021

5  out of  5 rating by Daphnie Hardin
"I can’t say enough good things about Melanie! She has always been very attentive of my needs and makes sure I am getting the best deal! She goes above and beyond each and every time I speak with her. I now refer her to anyone who’s looking to save money on insurance! She is quick and eager to help with any questions I may have. It’s amazing to be able to put all of my trust in her! Thank you for all that you do!"

Alexa Sanchez

November 5, 2021

5  out of  5 rating by Alexa Sanchez
"Melanie Jimenez was so attentive and helpful. I came in the office with a couple questions and ended up switching insurances! She made the process super easy and even lowered my payment. Everyone there is so positive and eager to help. Had a great experience, thank you so much!!"

bella rodriguez

November 5, 2021

5  out of  5 rating by bella rodriguez
"I went in wanting to switch insurances. Thankfully I found Melanie! She was very helpful and kind and made it easy for me to switch insurances. With covid I was struggling to pay.. i’m so grateful for Melanie she was able to lower my insurance and I couldn’t be happier. Such a sweetheart definitely recommend!"

nikki naito

November 5, 2021

5  out of  5 rating by nikki naito
"Melanie Jimenez was quick, professional and very knowledgeable. I highly recommend her!! You can tell she cares highly for her clients. 10/10!!"

Ken Hall

August 10, 2021

5  out of  5 rating by Ken Hall
"These guys are GREAT!!! Always have answers to my questions, great rates, and treat you like a valued customer!!"

Ricardo Carrera

July 26, 2021

5  out of  5 rating by Ricardo Carrera
"Thank you Melanie for your great service! My mother and I have both been help tremendously with not only GREAT quality in service but also fast to work. Being Latino I’m glad Melanie can help both my parents due to the language barrier. Great office and even better staff!"

Sierra Pfahler

July 21, 2021

5  out of  5 rating by Sierra Pfahler
"Melanie is so quick to help with anything I need and any question I ask! Very professional and caring about her clients! I couldn’t ask for any better!"