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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karie Brooks

Karie Brooks

February 7, 2025

5  out of  5
rating by Karie Brooks
"Melanie Jimenez was very friendly and knowledgeable. She handled my change requests quickly. Great service!"
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terry clemmons

February 6, 2025

5  out of  5
rating by terry clemmons
"Nate Melanie and Malik are the best State Farm agents around if you have questions they answer them right away for you. If you have any kind of problems they will try and help you the best they can which is usually pretty damn good. I am glad we went through them so if you’re around North Buffalo and you need a good auto and home insurance agent look up Nate you won’t regret it."
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Jillian

February 5, 2025

5  out of  5
rating by Jillian
"Malik was amazing got our quote done and rate lowered! Great, fast and reliable service as always from StateFarm!!"
We responded:
"Hi Jillian, thank you very much for the 5-star review on your experience with Malik! We pride ourselves on our service!"
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Sasha Sanchez

February 5, 2025

5  out of  5
rating by Sasha Sanchez
"Switching to State Farm was an incredibly easy decision for me after working with Melanie Jimenez and Nate Cool. They are incredibly knowledgable and helped me find the best automobile insurance plan to fit my lifestyle. Their level of professionalism is unmatched. They communicate efficiently and work around your schedule to make sure they can answer any and all questions you may have. I am more than satisfied with their business and am grateful to be working with them."
We responded:
"Hi Sasha, thank you for the amazing review of your experience! We appreciate you and are here to help any time! Thank you again for trusting us with your insurance needs!"
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Arturo Juarez

February 5, 2025

5  out of  5
rating by Arturo Juarez
"Excellent costumer service!! Melanie always help me to resolve any problem very quickly!! Melanie is very efficient and so friendly.🙏🏼"
We responded:
"Thank you for the 5-star review, Arturo! Customer service is our top priority!"
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Crystal McAteer

February 5, 2025

5  out of  5
rating by Crystal McAteer
"The agent I saw (Malik) was kind, efficient, and knowledgeable. It was a quick experience, leaving me with increased coverage for around $70 less per month than I was paying through Geico. I definitely recommend this State Farm location!"
We responded:
"Hi Crystal, thank you so much for the great review of your experience with Malik! We appreciate you trusting us with your insurance needs!"
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Damian Chiyuto

February 4, 2025

5  out of  5
rating by Damian Chiyuto
"By far the best choice I made. Especially when I was helped by one of the most patient and understanding team members ever: Melanie Jimenez. She answered all of my questions, comments and concerns and even had a better deal for coverage than USAA did, especially being Active Duty military. If I could rate more than 5 Stars then I would most definitely."
We responded:
"Thank you for the great 5-star review, Damian! Melanie is a master at her craft! "
Profile photo of Yesenia De La Torre Smith

Yesenia De La Torre Smith

February 4, 2025

5  out of  5
rating by Yesenia De La Torre Smith
"I was referred to Melanie and she was very helpful and so sweet! answered all of my questions as well :) thank you again !!"
We responded:
"Hi Yesenia, thank you very much for the 5-star review on your experience with Melanie!"
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Gwendolyn Blanton

February 3, 2025

5  out of  5
rating by Gwendolyn Blanton
"I went to Nate Cool's office for Life insurance quotes. As soon as I walked in, I was greeted by Malik. He was very knowledgeable and explained everything to me in a why I could understand. He also asked questions of me that I had not even thought of. I feel happy with my decision I made, and I would highly recommend this office to anyone."
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douglas mccullers

January 31, 2025

5  out of  5
rating by douglas mccullers
"Very Happy with Maleek and Mr Cool Service"
We responded:
"Hi Doug! We appreciate the 5-star review! Thank you for your continued business! It’s always a pleasure!"
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Jimmy Marsh

January 31, 2025

5  out of  5
rating by Jimmy Marsh
"Melanie is awesome!"
We responded:
"Thank you, Jimmy! We agree!"
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Cassius Collins

January 31, 2025

5  out of  5
rating by Cassius Collins
"Mel really helped me out when I switched over! She’s extremely patient and walked me through everything! She represents what State Farm supposed to be!"
We responded:
"Hi Cassius, thank you very much for the 5-star review of our office and Melanie in particular! We appreciate you!"
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A Lrin

January 30, 2025

5  out of  5
rating by A Lrin
"Gracias Melanie de cómo me ayudó a resolver mi problema excelente trabajo 👏👏 gracias"
We responded:
"Gracias Alicia! Me da gusto que tuviste buena experencia!"
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Calvert Walker

January 30, 2025

5  out of  5
rating by Calvert Walker
"Very helpful and responsive. Quickly."
We responded:
"Thank you, Calvert! We truly appreciate your business over the years and the 5-star review!"
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Isidro Ruiz

January 30, 2025

5  out of  5
rating by Isidro Ruiz
"Excelente servicio muy atentos... Melanie me atendió muy bien... Hablan español y te ayudan a aclarar todas tus dudas... te ayudan a ahorrar bastante muy recomendables"
We responded:
"Hola Isidro! Gracias por tu opinion. Te apreciamos como cliente!"
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Hernando Barragan

January 29, 2025

5  out of  5
rating by Hernando Barragan
"Excellent nice person and professional"
We responded:
"Hi Hernando, thank you for the 5-star review! We appreciate you and your business!"
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Anthony Roldan

January 29, 2025

5  out of  5
rating by Anthony Roldan
"Great service very helpful easy to work with."
We responded:
"Hi Anthony, thank you for the 5-star review! We pride ourselves on our service and are always happy to help!"
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Nadia Cantu

January 29, 2025

5  out of  5
rating by Nadia Cantu
"Melanie was amazing and gave me great information. She was very insightful and friendly. I refer everyone over here."
We responded:
"Thank you for the 5-star review, Nadia! We appreciate you!"
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Bruno Morais

January 29, 2025

5  out of  5
rating by Bruno Morais
"Best customer support, Melanie is the best professional, always punctual and effective in solving problems and creating solutions! Melanie is an example of a professional!"
We responded:
"Hi Bruno, thank you very much for the feedback on Melanie and the 5-star review!!"
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Fernando Ramirez

January 28, 2025

5  out of  5
rating by Fernando Ramirez
"Melanie was very knowledgeable and super helpful with insuring my watches! Great experience overall!!"
We responded:
"Thank you very much for the 5-star review Fernando! "
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Guillermo Calvo

January 28, 2025

5  out of  5
rating by Guillermo Calvo
"Shout out to Melanie Jimenez, she was a great help and was super understanding. Overall great customer service"
We responded:
"Thank you for the 5-star review, Guillermo! We appreciate you and your business!"
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Maria Perez

January 28, 2025

5  out of  5
rating by Maria Perez
"had troubles with state farm until i talked to melanie ! extremely knowledgeable, helpful and kind and will give you the best rate possible ! i was ready to switch somewhere else if it wasn’t for Melanie ! wish i could give her 100 stars"
We responded:
"Hi Maria, thank you for your feedback! We appreciate the 5-star review! Customer service is our top priority! Call us any time!"
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RJ3

January 28, 2025

5  out of  5
rating by RJ3
"I’ve been to a few insurance companies before coming to State Farm. Having Mel Jimenez as my representative had made me never want to leave. Quick and prompt responses. Always fighting for any extra dollar back in my pocket! Love the work she does for my insurance needs!"
We responded:
"Thank you for the 5-star review! I love to hear the positive feedback on your experience with Melanie!"
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Mariela Dominguez

January 28, 2025

5  out of  5
rating by Mariela Dominguez
"Always a great experience with the whole team! Melanie recently helped insure our valuables and made the process extremely fast & easy! She answered every question we had and was very patient with us. She’s amazing and I recommend this agency everywhere! 🙏🏼"
We responded:
"Hi Mariela, thank you so much for the 5-star review! I'm glad we got you the coverage you needed. Give us a call any time!"
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C_rodd10

January 27, 2025

5  out of  5
rating by C_rodd10
"This was the easiest process I’ve ever had dealing with an insurance company. Melanie was very attentive to my situation and did everything she could to make it work. Best thing about it. She saved me money. I would highly recommend this location to everyone."
We responded:
"Thank you for the 5-star review! I'm happy to hear that Melanie was able to make the process smooth for you! "