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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christian Castro

Christian Castro

October 17, 2024

5  out of  5
rating by Christian Castro
"I had the pleasure of coming to this state farm office & to be honest didn’t expect what turned out to be one of my beat decisions in my life. I came out with a great life insurance policy that i am more than happy & eager to go show my family the amazing deal these great people were able to get me. I want to thank Melanie for helping me out with this decision to go with life insurance policy, she explained it very well & now i know for a fact that this is for the better of my future & my family’s if you are looking for any type of insurance i would 100% recommend coming here , one of the reason i decided on state farm was because i noticed that state farm is one of the only insurance companies that has offices were you can go yourself & talk with actual people face to face & fix any issue or get any insurance i wanted right then & there i didn't have to wait over the phone & that was very important to me & especially with the people working there everyone was so nice & friendly, they were all so genuine im leaving a 5 star review to thank them & i never leave reviews but they definitely deserve it , if you’re reading this & don’t believe me just go for yourself if you’re looking for great life insurance"
We responded:
"Hi Christian, thank your for the great 5-star review! Life Insurance is essential and can be a great wealth building tool. I am very happy to hear about your positive experience with Melanie!"
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tony Jimenez

October 15, 2024

5  out of  5
rating by tony Jimenez
"I had a wonderful experience. Melanie was wonderful, helpful and attentive to every need or question I have ever had. I could not recommend her or this office enough!"
We responded:
"Hi Tony, thank you for the 5-star review! I am happy to hear about your positive experience!"
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Joel Valdivia

September 18, 2024

5  out of  5
rating by Joel Valdivia
"I had a great experience with Melanie , she made feel welcome and not only solve a big issue for me but it was a pleasant experience to have with someone !!!"
We responded:
"Hi Joel, thank you for the 5-star review! I’m happy to hear about your positive experience!"
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Marquise Evans

August 30, 2024

5  out of  5
rating by Marquise Evans
"I recently switched over to state farm and Melanie handled business with top notch service and speedy replies ! I was able to complete everything in a timely manner with great service . She’s the best"
We responded:
"Hi Marquise, I appreciate the 5 star review and great feedback on your experience with Melanie!"
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Alexander Balla

August 7, 2024

5  out of  5
rating by Alexander Balla
"Nathan Cool is the best insurance agent around. His knowledge of the products and services are second to none! Nathan and his crew not only helped me get coverage but also explained what the coverages mean and how it is protecting me and my assets. Would recommend to anyone looking for insurance in Nevada!"
We responded:
"Thank you very much Alex! I appreciate the 5 star review and positive words regarding our conversations!"
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Shedell Abellar

July 31, 2024

1  out of  5
rating by Shedell Abellar
"Extremely disappointed!! Worst experience with an insurance company ever. They made so many errors with my information (5 weeks of having my information wrong.) Every time I call Nate, he’s out of the office. I would not recommend this office."
We responded:
"Hi Shedell, I am sorry for your experience. Unfortunately changes to policies have to go through our underwriting process and it can take time. We have spoken several times and I am in the office Monday - Friday. "
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Dakota Blizzard

July 14, 2024

5  out of  5
rating by Dakota Blizzard
"I had a wonderful experience with Melanie Jimenez. She not only helped me save a ton of money but was very knowledgeable and patient with me. I really recommend this location to anyone!"
We responded:
"Hi Dakota! I love to hear you had a great experience with Melanie! We look forward to helping you for many years to come! "
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Mellow Karma

July 3, 2024

1  out of  5
rating by Mellow Karma
"I’m super disappointed with this agency. They just send me a text message today stating that my insurance was not paid and discontinued. I called the office and I spoke to Malik who informs me the that the acc Has been deactivated since 6/17!! There is a gap in my insurance! that will cost me at the time to register my car again and because I did not receive any notification. The agent passes me with Melanie Jimenez the office manager and she explained me that notifications were sent, so I review my email and messages and nothing!! since 5/20. !! And this is not the first time this happens. Last year I paid 500 for my registration due issues like this. You either have to keep an eye on this team or they will treat me like Melanie just did being sarcastic saying if you don’t pay your bill this is what happens. Uugghhh so rude. From now I’ll just set up auto payments and disconnect from the office."
We responded:
"Hi Felipe, when we spoke to you regarding this issue you confirmed your contact information that we sent notifications to was correct. You got our notification today on the same phone number we reached out to previously. State Farm also mailed you several notifications regarding your past due bill. How could we have done better? "
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Agustin Lopez

April 16, 2024

5  out of  5
rating by Agustin Lopez
"Monique helped me lower my policy by a lot! Was able to feel comfortable with what I was getting and what I was paying for. Highly recommend speaking with her about new policies, definitely will be recommending her to friends!"
We responded:
"Hi Augustin, thank you for the great review on your experience with Monique! We look forward to helping you with all your insurance needs going forward!"
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Chiemi Larsen

March 18, 2024

5  out of  5
rating by Chiemi Larsen
"I recently got a new car and needed to add it to my insurance. I had the pleasure of working with Melanie. She was fast and efficient. She also found a couple of ways to save me money. As a mom of teens you can understand how big of a deal that is. She made what is usually such a hassle of a process easy and hassle free. 100% would work with Melanie again!"
We responded:
"Thank you for the great review Chiemi! We love when our customers are happy!"
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LaQuan Smith

March 11, 2024

5  out of  5
rating by LaQuan Smith
"I had the pleasure of speaking with Melanie as my agent and she not only CALLED ME to let me know there's better coverage I was missing out on, but managed to make it cost less than I was already paying. Talk about awesome, I really can't overstate just how incredible it's been having her watching my back. If the rest of the agency is as good as Melanie, I can't recommend them enough. Keep up the exceptional service guys!"
We responded:
"Hi LaQuan, thank you for the 5 star review! Your interests are out #1 priority!"
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opel mcmillan

March 7, 2024

5  out of  5
rating by opel mcmillan
"Been a pleasure working with Melanie Jimenez. Had a seamless transition from previous insurance and been with State Farm since."
We responded:
"Thank you for the 5 star review Opel!!"
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Johan Ozorio

February 21, 2024

5  out of  5
rating by Johan Ozorio
"I had the pleasure of working with Monique she’s professional, has an amazing personality, easy to work with , thank you so much for your commitment and great work ethic"
We responded:
"Hi Johan, I'm very happy to hear about your great interaction with Monique! Thank you for choosing us for your insurance needs!"
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Chad Crump

January 20, 2024

5  out of  5
rating by Chad Crump
"You always wonder how your insurance carrier will react when you need them. In this case my wife was involved in an auto accident. I contacted Malik Gore with some questions during a stressful situation. He was great, kind and compassionate. He walked us through the step and made sure i got all the information we needed. The process to get our vehicle fixed has been easy with good communication. Really happy with State Farm and especially Malik."
We responded:
"Hi Chad, thank you for the great review of Malik! We pride ourselves on our customer service and attention to detail!"
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Xavier

December 14, 2023

5  out of  5
rating by Xavier
"Great professional staff. Love it"
We responded:
"Thank you for the great review!!"
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Zhaneta Gechev

December 14, 2023

5  out of  5
rating by Zhaneta Gechev
"Great customer service and fast response to my questions. Highly recommend."
We responded:
"Hi Zhaneta! Thank you for the 5-star review and recommendation. I truly appreciate it!"
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Arti Arapi

December 6, 2023

5  out of  5
rating by Arti Arapi
"Nate is a trustworthy person and always makes it possible for us to get the best policies with the best prices for our homeowners and car insurances. We are very happy with Nate!"
We responded:
"Hi Arti, Thank you for the great review! We believe in doing business the right way and doing what is best for our customers!"
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Ryan Oesterle

December 5, 2023

5  out of  5
rating by Ryan Oesterle
"I’ve been with Mr. Cool since the beginning. Not only did he save me money, but he never pressured me into adding or removing anything because it benefited him. He’s been quite transparent in letting me know exactly what I’m getting. He’s returned every call/text/email. I feel confident recommending Nate Cool and his team."
We responded:
"Hi Ryan, Thank you for the great 5-star review! I believe in doing business the right way, every time! "
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Angel

December 2, 2023

5  out of  5
rating by Angel
"Was expecting the whole process to be a confusing drawn out ordeal, but Melanie made everything so easy! Great work"
We responded:
"Thank you Angel! I love the positive feedback on your experience with Melanie!"
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Dylan Blizzard

December 2, 2023

5  out of  5
rating by Dylan Blizzard
"Fast and easy process, Melanie was super helpful and made the whole thing make sense. Much appreciated."
We responded:
"Hi Dylan, thank you for the 5 star review on Melanie. I appreciate the positive feedback!"
Profile photo of Joseline Yepez

Joseline Yepez

November 22, 2023

5  out of  5
rating by Joseline Yepez
"I had the pleasure of working with Alexa as my insurance agent, and I am extremely satisfied with the exceptional service she provided. From the outset, Alexa demonstrated a profound understanding of insurance products and policies, making the entire process smooth and comprehensible. Her professionalism and attention to detail were evident as she carefully assessed my needs and tailored a comprehensive insurance plan that perfectly aligned with my requirements. Alexa's ability to explain complex insurance terms in a clear and accessible manner was particularly appreciated, ensuring that I felt confident and informed throughout the decision-making process. Furthermore, Alexa's responsiveness and efficiency were truly commendable. She consistently went above and beyond to promptly address any inquiries or concerns I had, demonstrating a genuine commitment to customer satisfaction. I felt valued as a client, knowing that Alexa was dedicated to ensuring I had the best possible coverage for my specific situation. In addition to her technical expertise, Alexa's friendly and approachable demeanor made the entire experience enjoyable. Navigating the world of insurance can be daunting, but with Alexa's guidance, it became a positive and stress-free venture. I wholeheartedly recommend Alexa as an insurance agent. Her expertise, professionalism, and customer-centric approach set her apart, making her an invaluable asset for anyone seeking reliable and personalized insurance solutions."
We responded:
"Hi Joseline, Thank you for the great feedback on your positive experience with Alexa! We appreciate the 5-star review!"
Profile photo of Savanna Stutts

Savanna Stutts

November 21, 2023

5  out of  5
rating by Savanna Stutts
"It’s not everyday that you bond with your insurance agent on a personal level. Melanie not only answered all my questions but was very personable and made my policy transition as smooth as can be. I highly recommend this location."
We responded:
"Hi Savanna, Thank you for the great review of Melanie and your experience!"
Profile photo of Mikey Fuscarino

Mikey Fuscarino

November 20, 2023

5  out of  5
rating by Mikey Fuscarino
"Exceptional service. Nate Cool and his office truly care about their clients"
We responded:
"Hi Mikey, Thank you for the kind words! We do care and appreciate our clients!"
Profile photo of Natalia Villa

Natalia Villa

November 20, 2023

5  out of  5
rating by Natalia Villa
"I feel very grateful to have been helped by agent Melanie Jimenez. She took the time to answer all my questions and made me feel like my concerns regarding my policies were valid. Would highly recommend this agent for all English and Spanish needs."
We responded:
"Thank you Natalia! We appreciate the 5-star review!!"
Profile photo of Logan Crick

Logan Crick

October 7, 2023

5  out of  5
rating by Logan Crick
"Melanie is the best agent i could ask for. I work a busy schedule and been trying to fit in time to stop by the office to adjust some things on my insurance, mel worked with me and even stayed a little after hours to help me out and make those adjustments. She made it quick and simple for me. I really appreciate her for not only helping me but helping me at a time that best worked for me. Thank you mel, you rock!"
We responded:
"Thank you for the great review Logan!! Melanie is a GREAT asset to our team!"