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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kiyah Brown

Kiyah Brown

March 19, 2025

5  out of  5
rating by Kiyah Brown
"Nate & his staff are amazing! They’re very attentive and ensure that their insureds are educated about their policies and billing. I can’t recommend this agency enough!"
We responded:
"Thank you for the 5-star review, Kiyah! We truly appreciate you!"
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Miguel Robles

February 27, 2025

5  out of  5
rating by Miguel Robles
"Very nice and great at what they do!"
We responded:
"Thank you very much for the 5-star review, Miguel! It was great meeting with you today!"
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Cynthia S

February 25, 2025

5  out of  5
rating by Cynthia S
"I highly recommend this office for your insurance needs. I have never personally walked through the door but everyone that answers the phone is lovely and so helpful and makes it easy for me so that I don’t have to come by at all. Easy and convenient works for my life and this office makes that happen. They’re also great with explaining insurance and giving out the best rates for what I need. Thank you!"
We responded:
"Hi Cynthia! Thank you very much for the GREAT 5-star review! Customer service is our top priority and I'm glad we have been able to make it easy for you!"
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Chris Walling

February 21, 2025

5  out of  5
rating by Chris Walling
"Nate and all the employees, especially Melanie are always available for questions and definitely provide great customer service!"
We responded:
"Thank you very much for the 5-star review, Chris! We appreciate you and your business! Customer service is our top priority!"
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Julia Gonzalez

February 13, 2025

5  out of  5
rating by Julia Gonzalez
"great service"
We responded:
"Thank you very much for the 5-star review, Julia! It was a pleasure meeting with you today!"
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azeneth rodriguez

February 12, 2025

5  out of  5
rating by azeneth rodriguez
"So happy I had transferred over to this insurance. Rates are great and the customer service is impeccable. Any questions or concerns I have Melanie is quick help."
We responded:
"Hi Azeneth, we are honored to have you with our office! Thank you so much for the 5-star review!"
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Fawn Downing

February 11, 2025

5  out of  5
rating by Fawn Downing
"Nate and his team are honest, kind and responsive. The perfect trio for insurance!"
We responded:
"Thank you, Fawn! We truly appreciate the kind words! "
Profile photo of Karie Brooks

Karie Brooks

February 7, 2025

5  out of  5
rating by Karie Brooks
"Melanie Jimenez was very friendly and knowledgeable. She handled my change requests quickly. Great service!"
We responded:
"Thank you very much for the 5-star review, Karie! We appreciate you and your business! Thank you for trusting us with your insurance needs!"
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terry clemmons

February 6, 2025

5  out of  5
rating by terry clemmons
"Nate Melanie and Malik are the best State Farm agents around if you have questions they answer them right away for you. If you have any kind of problems they will try and help you the best they can which is usually pretty damn good. I am glad we went through them so if you’re around North Buffalo and you need a good auto and home insurance agent look up Nate you won’t regret it."
We responded:
"Hi Terry! We truly appreciate the kind words and 5-star review! It is always a pleasure when you call or stop by!"
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Jillian

February 5, 2025

5  out of  5
rating by Jillian
"Malik was amazing got our quote done and rate lowered! Great, fast and reliable service as always from StateFarm!!"
We responded:
"Hi Jillian, thank you very much for the 5-star review on your experience with Malik! We pride ourselves on our service!"
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Sasha Sanchez

February 5, 2025

5  out of  5
rating by Sasha Sanchez
"Switching to State Farm was an incredibly easy decision for me after working with Melanie Jimenez and Nate Cool. They are incredibly knowledgable and helped me find the best automobile insurance plan to fit my lifestyle. Their level of professionalism is unmatched. They communicate efficiently and work around your schedule to make sure they can answer any and all questions you may have. I am more than satisfied with their business and am grateful to be working with them."
We responded:
"Hi Sasha, thank you for the amazing review of your experience! We appreciate you and are here to help any time! Thank you again for trusting us with your insurance needs!"
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Arturo Juarez

February 5, 2025

5  out of  5
rating by Arturo Juarez
"Excellent costumer service!! Melanie always help me to resolve any problem very quickly!! Melanie is very efficient and so friendly.🙏🏼"
We responded:
"Thank you for the 5-star review, Arturo! Customer service is our top priority!"
Profile photo of Crystal McAteer

Crystal McAteer

February 5, 2025

5  out of  5
rating by Crystal McAteer
"The agent I saw (Malik) was kind, efficient, and knowledgeable. It was a quick experience, leaving me with increased coverage for around $70 less per month than I was paying through Geico. I definitely recommend this State Farm location!"
We responded:
"Hi Crystal, thank you so much for the great review of your experience with Malik! We appreciate you trusting us with your insurance needs!"
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Damian Chiyuto

February 4, 2025

5  out of  5
rating by Damian Chiyuto
"By far the best choice I made. Especially when I was helped by one of the most patient and understanding team members ever: Melanie Jimenez. She answered all of my questions, comments and concerns and even had a better deal for coverage than USAA did, especially being Active Duty military. If I could rate more than 5 Stars then I would most definitely."
We responded:
"Thank you for the great 5-star review, Damian! Melanie is a master at her craft! "
Profile photo of Yesenia De La Torre Smith

Yesenia De La Torre Smith

February 4, 2025

5  out of  5
rating by Yesenia De La Torre Smith
"I was referred to Melanie and she was very helpful and so sweet! answered all of my questions as well :) thank you again !!"
We responded:
"Hi Yesenia, thank you very much for the 5-star review on your experience with Melanie!"
Profile photo of Gwendolyn Blanton

Gwendolyn Blanton

February 3, 2025

5  out of  5
rating by Gwendolyn Blanton
"I went to Nate Cool's office for Life insurance quotes. As soon as I walked in, I was greeted by Malik. He was very knowledgeable and explained everything to me in a why I could understand. He also asked questions of me that I had not even thought of. I feel happy with my decision I made, and I would highly recommend this office to anyone."
We responded:
"Thank you for the 5-star review, Gwendolyn! We are honored you have entrusted us with your Life Insurance needs!"
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douglas mccullers

January 31, 2025

5  out of  5
rating by douglas mccullers
"Very Happy with Maleek and Mr Cool Service"
We responded:
"Hi Doug! We appreciate the 5-star review! Thank you for your continued business! It’s always a pleasure!"
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Jimmy Marsh

January 31, 2025

5  out of  5
rating by Jimmy Marsh
"Melanie is awesome!"
We responded:
"Thank you, Jimmy! We agree!"
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Cassius Collins

January 31, 2025

5  out of  5
rating by Cassius Collins
"Mel really helped me out when I switched over! She’s extremely patient and walked me through everything! She represents what State Farm supposed to be!"
We responded:
"Hi Cassius, thank you very much for the 5-star review of our office and Melanie in particular! We appreciate you!"
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A Lrin

January 30, 2025

5  out of  5
rating by A Lrin
"Gracias Melanie de cómo me ayudó a resolver mi problema excelente trabajo 👏👏 gracias"
We responded:
"Gracias Alicia! Me da gusto que tuviste buena experencia!"
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Calvert Walker

January 30, 2025

5  out of  5
rating by Calvert Walker
"Very helpful and responsive. Quickly."
We responded:
"Thank you, Calvert! We truly appreciate your business over the years and the 5-star review!"
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Isidro Ruiz

January 30, 2025

5  out of  5
rating by Isidro Ruiz
"Excelente servicio muy atentos... Melanie me atendió muy bien... Hablan español y te ayudan a aclarar todas tus dudas... te ayudan a ahorrar bastante muy recomendables"
We responded:
"Hola Isidro! Gracias por tu opinion. Te apreciamos como cliente!"
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Hernando Barragan

January 29, 2025

5  out of  5
rating by Hernando Barragan
"Excellent nice person and professional"
We responded:
"Hi Hernando, thank you for the 5-star review! We appreciate you and your business!"
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Anthony Roldan

January 29, 2025

5  out of  5
rating by Anthony Roldan
"Great service very helpful easy to work with."
We responded:
"Hi Anthony, thank you for the 5-star review! We pride ourselves on our service and are always happy to help!"
Profile photo of Nadia Cantu

Nadia Cantu

January 29, 2025

5  out of  5
rating by Nadia Cantu
"Melanie was amazing and gave me great information. She was very insightful and friendly. I refer everyone over here."
We responded:
"Thank you for the 5-star review, Nadia! We appreciate you!"